Shipping & Returns
The Company offers free delivery for all orders above $300. $15 delivery fee applies for orders less than $300 .
The Customer must, within 5 days of being notified of their goods availability, collect or accept delivery of the Goods and pay the balance of the invoice price.
If the Customer fails to collect the Goods or accept delivery within 21 days of being notified of their availability, the Company may terminate this contract, keep the deposit and resell the Goods.
The Company reserves the right to deliver the Goods in whole or in installments, as well as to deliver prior to the date for delivery and, in such event, the Customer must not refuse to take delivery of the Goods.
Risk and Insurance
The Goods are entirely at the risk of the Customer from the moment of signing the delivery note.
Inspection Goods have to be inspected and counted by the Customer prior to signing the delivery note. The Goods are deemed to have been accepted in good order and condition once the delivery note is signed by the Customer.
No special order may be cancelled, modified or deferred without the prior written consent of the Company (which is at the Company’s sole discretion).
The Company is not subject to, and the Customer releases the Company from, any liability (including but not limited to consequential loss or damage).
The Customer acknowledges that the Company is not:
(a) responsible if the Goods do not comply with any applicable safety standard or similar regulation; and
(b) liable for any claim, damage or demand resulting from such non-compliance.
All Goods supplied are covered by 2 years warranty as are specified by the manufacturer and supplied subject to the product standards detailed by the manufacturer. On discovery of any defect in the Goods, the Customer must immediately notify the Company in writing of such defect.
The Customer must not carry out any remedial work to alleged defective Goods without first obtaining the written consent of the Company to do so. Warranty does not cover items damaged by installation, wrong voltage, or current overload.
Warranty may be void if the seal is broken.
Warranty is void if the item has been disassembled by the Customer.
Warranty does not cover items that have been used in an environment which is not suitable to its ingress protection level (Ip rating).
Warranty will be suspended or cancelled if Customer balance is more than 30 days overdue unless it is mentioned otherwise on the relevant quotation or invoice.